Philippe Enzler, BS, SSCP

Service & Parts Manager, IT Systems Lead

Oversee all aspects of service and parts operations for a luxury automotive business, while leading IT systems strategy, cybersecurity, and digital process optimization to drive operational excellence and customer satisfaction.Lead daily service operations, managing intake, repair scheduling, and timely vehicle delivery to ensure a premium customer experience

• Lead daily service operations, managing repair scheduling, intake, and timely vehicle delivery to ensure a premium customer experience
• Source and procure rare and high-demand automotive parts, negotiating with global vendors and leveraging technology for optimal price and availability
• Direct the implementation, integration, and management of IT systems—including work order management, inventory tracking, and customer communication platforms—ensuring seamless workflows and data accuracy
• Develop, enforce, and monitor cybersecurity policies and best practices, reducing security incidents and achieving compliance with industry standards
• Build and manage strong vendor relationships for both automotive and IT needs, including onboarding, contract negotiation, and performance monitoring
• Train and supervise service, parts, and IT support staff, fostering a culture of teamwork, accountability, security awareness, and continuous improvement

eCommerce & Systems Integration Consultant

Engaged to drive the expansion of the company’s B2C business by designing and launching custom Shopify stores for both US and European markets. Collaborated closely with backend and operations teams to integrate existing ERP systems, enabling efficient, real-time synchronization of inventory, orders, and customer data across platforms.

• Built and launched a fully customized Shopify storefront for the US, establishing a new direct-to-consumer sales channel
• Led the evaluation, selection, and procurement of software suites and SaaS solutions, negotiating contracts and ensuring alignment with business goals and budget constraints.
• Led ERP integration efforts, automating workflows to reduce manual order processing by 40% and enhance operational efficiency
• Improved the European store’s conversion rate by 22% and increased average cart value by 18% via UX and checkout optimizations
• Enabled European expansion from 3 to 11 markets through store localization, compliance, and scalable backend integrations
• Managed all technical and business requirements with cross-functional teams to ensure seamless, on-brand customer experiences across regions

Principal, Technology

In this role, I led the technological aspects of projects from inception to execution, selecting and integrating optimal technology solutions tailored to client budgets and needs. I streamlined operations with automation, utilized cloud solutions to cut costs and enhance productivity, and delivered comprehensive staff training to leverage new technologies. My collaborative efforts in branding and identity development, alongside meticulous coordination with production partners, ensured seamless project transitions and high-quality deliverables.

• Orchestrated end-to-end technology design, meticulously sourcing and seamlessly integrating cutting-edge solutions across diverse projects
• Conducted in-depth consultations with clients to present tailored technology options, carefully considering their unique financial constraints and operational requirements, and facilitated the selection of the optimal technology stack
• Offered expert guidance to clients on the technology landscape, providing a clear understanding of their current position and advising on future tech advancements for sustainable growth
• Engineered and integrated sophisticated automation processes, enhancing system functionalities and replacing outdated operations with more efficient alternatives
• Employed strategic use of platform-as-a-service (PaaS) and software-as-a-service (SaaS) architectures, achieving cost reductions while maximizing business productivity and agility
• Developed and executed comprehensive training programs for key staff and stakeholders, ensuring they are well-equipped to maximize the benefits of technological advancements in client engagements
• Co-created compelling branding and identity systems in close partnership with design partner, injecting innovative concepts and technical expertise to deliver distinctive and efficient brand strategies
• Forged solid partnerships with production vendors to define final project specifications and establish streamlined hand-off processes, ensuring clarity and consistency in project execution
• Produced and delivered meticulous, production-ready files that adhered to detailed specifications, facilitating a flawless transfer to production partners for final output

Technology & Security Consultant

At this startup, I led the technology development of a novel delivery system for daily essentials, focusing on the design and prototyping of hardware that featured climate control, asset tracking, and secure storage of goods. I orchestrated the deployment of the mobile delivery system by strategically planning hardware procurement, manufacturing costs, and component choices to reduce expenses while optimizing market presence. Furthermore, I provided expertise on security protocols for the fulfillment centers, collaborating with vendors, contractors, engineers, attorneys, and government officials to guarantee and demonstrate regulatory compliance.

• Led design and prototyping of advanced delivery system hardware
• Managed mobile system deployment and hardware procurement strategies
• Controlled manufacturing cost planning to maximize budget efficiency
• Selected components to balance cost-saving with market impact
• Advised on fulfillment center security, ensuring regulatory adherence
• Collaborated with cross-functional teams for compliance verification

Lead Software Engineer

Led the end-to-end development of a custom Shopify storefront, ensuring precise implementation of engaging designs and a seamless user experience. I collaborated with key vendors to execute a subscription business model and developed a unique customer portal to streamline the customer experience. I enabled project evolution through swift iterations and updates using Git version control.

• Led the creation of a unique Shopify storefront through expert software development leadership
• Partnered with the lead designer to forge captivating user experiences for customers
• Executed designs with precision, ensuring each element met the detailed specifications
• Engineered a user-friendly customer portal, streamlining account management and updates
• Worked in tandem with third-party vendors, contributing feedback to improve their product, to provide seamless subscription capabilities
• Utilized Git for file version control, facilitating efficient project iteration and swift deployment

Teacher's Assistant & Student Instructor

As a student instructor and teaching assistant, I merged interactive hardware with advanced programming to mentor students in crafting immersive digital experiences. My knowledge of CAD software was imparted through teaching SolidWorks and assisting with diverse 3D printing technologies, nurturing students' transition from concept to prototype. Additionally, I supported the teaching of principles of Swift programming.

Transmedia design

• Instructed students on best practices and approaching new design problems using various interactive hardware and computer graphics technologies
• Built interactive installations using a combination of hardware systems (video projectors, LEDs, servos/motors, buttons/switches/dials) and programming languages (Processing/Java, Javascript, Python)

Rapid prototyping and 3D modeling

• Assisted in teaching an introductory course to 3D CAD using Dassault Systèmes' SolidWorks solid modeling software
• Aided students with prototyping product designs using a variety of 3D printing technologies: fused filament, powder bed fusion, laminated object

Swift programming

• Assisted in teaching an introductory Swift programming class using Swift 2.0

Director of Retail Technology & Marketing

I managed the deployment and integration of Microsoft's Retail Management System across multiple retail outlets, ensuring data security and inventory control. I optimized operational efficiency and conducted inventory audits, enhancing overall accuracy. In Marketing, I devised and executed targeted strategies, leveraging partnerships and creating ads to engage our target audience effectively.

Retail Technology

• Orchestrated agreements with Microsoft partners to license Microsoft Retail Management System
• Managed the rollout of hardware and software solutions across multiple retail locations
• Verified and maintained information security across the enterprise, ensuring PCI compliance and database integrity
• Implemented robust physical security measures, curbing inventory shrinkage and reinforcing asset protection
• Supervised comprehensive physical inventory audits, certifying stock accuracy and accountability
• Developed procedures to increase operational efficiency and efficacy of retail processes

Marketing

• Crafted marketing strategies attuned to market dynamics, bolstering brand relevance and customer engagement
• Collaborated with local publishers to disseminate content effectively, optimizing audience outreach
• Designed resonant advertising campaigns, ensuring message alignment with our target demographic's expectations and values

Web frontend with modern tooling

• HTML/CSS, JavaScript, Vue.js/Nuxt
• Svelte, WebComponents, Liquid, Vite, Git, CI/CD

Web backend on cloud

• AWS, GCP, CloudFlare, Node.js, SQL, PHP
• Shopify, Wordpress, Laravel

Scripting and automation

• Java, Python, Bash, cron, pub/sub

Risk assessment
Security controls
Network and host hardening

User experience

• Service strategy, touchpoint mapping
• User journey, persona formulation

Print

• Branding, identity, logo
• Packaging
• Editorial
• Graphics